Last updated: August 2026
We reckon you'll love your Logan Brewing beer and merch. If something's not right, though, give us a yell and we'll do our best to sort it out.
This policy applies to purchases made through the Logan Brewing website and operates alongside your rights under the Australian Consumer Law (ACL).
If your order arrives damaged, faulty, incomplete or you've received the wrong item, please contact us as soon as possible.
Please include:
If the product is faulty, damaged or otherwise does not meet the consumer guarantees under the ACL, you may be entitled to a replacement, repair or refund, depending on the circumstances.
For health, safety and quality reasons, we generally do not accept change-of-mind returns or exchanges on beer or other consumable products.
If your beer arrives damaged, is faulty, is incorrect or otherwise does not meet the consumer guarantees under the ACL, contact us and we'll sort it out.
Please don't send alcohol back to us unless we have asked you to do so.
Changed your mind on some merch? No dramas.
We may accept returns or exchanges of merchandise within 30 days of delivery, provided the item is:
For clothing exchanges, please make sure you check the sizing information before ordering. Change-of-mind size exchanges are subject to stock availability.
We are not required to provide a refund or exchange simply because you changed your mind.
However, for eligible merchandise, we're happy to offer an exchange or store credit where the return meets the conditions above.
Unless required by law, original shipping costs are non-refundable and return shipping costs for change-of-mind returns are the responsibility of the customer.
Sale, clearance or promotional merchandise may not be eligible for change-of-mind returns unless otherwise stated.
This does not affect your rights where an item is faulty, damaged or otherwise fails to meet the consumer guarantees under the Australian Consumer Law.
Once an approved return has been received and assessed, we'll let you know the outcome.
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
If a return is required because we sent you the wrong product, the product is faulty, or there is another issue covered by the Australian Consumer Law, we will cover reasonable return shipping costs where required.
For approved change-of-mind merchandise returns or exchanges, return shipping costs are the responsibility of the customer.
Please contact us before returning anything so we can provide the appropriate return instructions.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Where a product has a major failure, you may be entitled to choose a refund or replacement. For other failures, we may be entitled to provide a repair, replacement or other remedy in accordance with the Australian Consumer Law.
Need to organise a return, refund or exchange? Give us a yell:
Logan Brewing Pty Ltd
Email: admin@loganbrewing.com.au
